> **Description:** Find the right support channels for technical help, merchant services, and partnership inquiries.

# Looking for help?

How to get help or find the answers you need

## Non-technical questions or business support

Contact the
[Help center](https://help.vippsmobilepay.com)
for general questions (e.g., customer relationship, creating sales units, change of admins).

## Search our documentation

Can't find what you're looking for? Use our [search page](https://developer.vippsmobilepay.com/search) to find API documentation, integration guides, test environment setup, and more.

## Common questions

### How do I start testing my integration?

Get a [test user](https://developer.vippsmobilepay.com/docs/knowledge-base/test-environment.md#test-users).
Find your [API keys](https://developer.vippsmobilepay.com/docs/knowledge-base/test-environment.md#sales-unit-api-keys) and get a [test app](https://developer.vippsmobilepay.com/docs/knowledge-base/test-environment.md#test-apps).
Find out how to get started with [testing the features](https://developer.vippsmobilepay.com/docs/knowledge-base/test-environment.md).

### Need help with a plugin?

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see [Help with plugins](https://developer.vippsmobilepay.com/docs/plugins/plugin-support.md).

### Need help but using a partner or PSP?

If you are using a [partner](https://vippsmobilepay.com/en-NO/partners-and-plugins?type=partners) or Payment Service Provider (PSP),
please contact them directly for help.

### Are you a partner needing support?

Check the [partner documentation](https://developer.vippsmobilepay.com/docs/partner/README.md) and our [partner site](https://vippsmobilepay.com/en-NO/partner) for information.
For business inquiries, contact your partner manager or [partner@vippsmobilepay.com](mailto:partner@vippsmobilepay.com).
For technical issues, follow the instructions [below](https://developer.vippsmobilepay.com/docs/contact.md#technical-questions-about-our-apis).

### Is the service down or having issues?

See the [Production status page](https://status.vippsmobilepay.com) or
get an [overview of the test and production environments](https://developer.vippsmobilepay.com/docs/knowledge-base/status-pages.md).

---

### None of these match my situation

**This documentation is for developers and partners building integrations.**

For questions about your Vipps/MobilePay app or business account, please **[contact the Help Center](https://help.vippsmobilepay.com/)** - they have real people ready to help you.

## Technical questions about our APIs

## Contact details:

E-mail us at [developer@vippsmobilepay.com](mailto:developer@vippsmobilepay.com)

Use your Slack channel, if you have one

The technical support team can't be reached by phone

To help us solve your issue as quickly as possible, please include:

1. **A clear description of the problem**\
   Walk us through the steps you take and what happens at each stage.
2. **Your business information**\
   Organization number and Merchant Serial Number (MSN).
3. **For API-related questions:**\
   Add the relevant endpoint, request, response, timestamp, `transactionId`, and `correlationId`.\
   *(No source code needed!)*
4. **Security reminder:**\
   Only share the last four characters of your `client_secret` and `Ocp-Apim-Subscription-Key`.
5. **Additional details:**\
   Date, `orderId`/`reference`, and, if possible, also `transactionId` and `contextId`.
6. **Screenshots and other helpful attachments.**
7. **Your contact information**\
   Name and email address.

> **Full site overview:** For every page in this documentation, read [https://developer.vippsmobilepay.com/llms.txt](https://developer.vippsmobilepay.com/llms.txt).