Skip to main content

Looking for help?

How to get help or find the answers you need

Non-technical questions or business support

Contact business support for general questions (e.g., customer relationship, creating sales units, change of admins).

Vipps help pages
Norway (opens in a new tab)
Sweden (opens in a new tab)
MobilePay help pages
Denmark (opens in a new tab)
Finland (opens in a new tab)

Knowledge base

The knowledge base provides articles about Vipps MobilePay services.

About our servicesDeveloper resourcesAPI basicsIntegration detailsPayment conceptsPayment operationsDetailed recommendationsBrand guidelines

Everything about testing​

Get a test user. Find your API keys and get a test app. Find out how to get started with testing the features.

Is Vipps/MobilePay running?​

See the Production status page or get an overview of the test and production environments.

What's the status of my order?​

See How to check the status of your order.

I use a plugin and need help​

If you're using a plugin (e.g., WooCommerce, Shopify, Adobe), please see Help with plugins.

I use a partner or PSP and I need help​

If you are using a partner or Payment Service Provider (PSP), please contact them directly for help.

I am a partner and need help​

Check the partner documentation and our partner site for information. For business inquiries, contact your partner manager or partner@vippsmobilepay.com. For technical issues, follow the instructions below.

I'm migrating from the MobilePay façade​

See the MobilePay migration guides. 💙

Didn't find what you were looking for? Search our knowledge base

Need help with technical questions about our APIs?​

E-mail us at developer@vippsmobilepay.com
Use your Slack channel, if you have one
The technical support team can't be reached by phone

For quickest resolution, please provide the following:​

  • A detailed description of the problem with a step-by-step description of what you do and what happens.
  • Business/organisation details: Organisation number and Merchant Serial Number (MSN).
  • For API issues, include: endpoint, request, response, timestamp, transactionId, correlationId. No source code, please.
  • Important: Remove everything except the last four characters from client_secret and Ocp-Apim-Subscription-Key.
  • Include date and orderId, and preferably also transactionId and contextId.
  • Screenshots and other relevant or helpful information.
  • Contact information, including your name and email.

Help us improve our documentation

Did you find what you were looking for?