> **Description:** Find answers to common questions about implementing and using the Management API for sales unit administration.

# Frequently asked questions

See the
[Management API Guide](https://developer.vippsmobilepay.com/docs/APIs/management-api/management-api-guide.md)
for all the technical details, and
[Partners](https://developer.vippsmobilepay.com/docs/partner/README.md)
for all partner information.

See also:

* [Knowledge base](https://developer.vippsmobilepay.com/docs/knowledge-base/README.md).
* [Vipps MobilePay Getting Started guide](https://developer.vippsmobilepay.com/docs/getting-started.md).

## How can I get access?

See:
[Integrating with this API](https://developer.vippsmobilepay.com/docs/APIs/management-api/management-api-guide.md#integrating-with-this-api).

## How can I test the prefill functionality in the Management API?

The Management API is only available in the production environment. See:
[Can I use the Management API in the test environment?](https://developer.vippsmobilepay.com/docs/APIs/management-api/management-api-faq.md#can-i-use-the-management-api-in-the-test-environment)

To see the product order form *without anything prefilled*: Log in on the
[business portal](https://portal.vippsmobilepay.com)
and see the form there.

If you have API keys you can:

1. Send a prefill request with
   [`POST:/management/v1/products-orders`](https://developer.vippsmobilepay.com/redocusaurus/management-swagger-id.yaml)
2. Get a response with the prefill URL
3. Open the URL and see the prefilled product order form

If you are not a Vipps MobilePay merchant you will have to fill out the Merchant Agreement form
before step 3. That is a requirement to get to the product order form.

**INFO**

The best way to see it is live
on the [business portal](https://portal.vippsmobilepay.com).

## How can I make feature requests and give input for the Management API?

Contact your partner manager or key account manager.

## Is there a partner portal?

Yes, see
[About the partner portal](https://developer.vippsmobilepay.com/docs/partner/partner-portal.md).

## Does the management API work for Vippsnummer and MobilePay-nummer sales units?

No, the Management API only works for sales units that have their own API keys,
such as sales units that are set up to use the ePayment API and Recurring API.

"Vippsnummer" and "MobilePay-nummer" sales units do not have their own API keys, and
cannot be managed with the Management API.

## How can I check the status of a merchant's product order?

See:

* [Get information about a product order](https://developer.vippsmobilepay.com/docs/APIs/management-api/management-api-guide.md#get-information-about-a-product-order)
* [How to check if a merchant is signed up with the partner as partner](https://developer.vippsmobilepay.com/docs/partner/how-to-check-details.md#how-can-a-partner-check-details-on-behalf-of-the-merchant).

## Where do I get the `pricePackageId`?

The `pricePackageId` is a UUID, and you get it by email when you are activated as partner.
A UUID has a format like this: `81b83246-5c19-7b94-875b-ea6d1114f099`.

Use
[`GET:/management/v1/partners/{partner-id}/price-packages`](https://developer.vippsmobilepay.com/redocusaurus/management-swagger-id.yaml)
to retrieve your price packages.

See
[About the partner portal](https://developer.vippsmobilepay.com/docs/partner/partner-portal.md).

## Can I use the Management API in the test environment?

Nope. We do not have all the required backend systems available in the test
environment. See
[Limitations of the test environment](https://developer.vippsmobilepay.com/docs/knowledge-base/test-environment.md#limitations-of-the-test-environment).

## Why is the URL for a prefilled product order not working?

The prefill request was most likely invalid.

Sending an invalid request to
[`POST:/management/v1/product-orders`](https://developer.vippsmobilepay.com/redocusaurus/management-swagger-id.yaml)
will *in most cases* return an error response.

However, not all data can be validated at request time. In some cases the request succeeds but the
prefill URL leads to an empty product order form.

## Which fields in the product order form are editable in a prefill PO?

All of them except:

* Partner
* Price package (if provided)

**Important:** Please provide as much information as possible in the prefill request.
See: [Prefill a product order](https://developer.vippsmobilepay.com/docs/APIs/management-api/management-api-guide.md#prefill-a-product-order).

## Why do I get `HTTP 404 Not Found`?

It depends on which request has been made.
Partners will get this error if they attempt to retrieve data for a merchant that does not yet have
an active sales unit connected with the partner.

## When will it be possible to update an existing sales unit?

We know this is a very important feature, but can't give you a release date yet.

We recommend subscribing to the
[Technical updates](https://developer.vippsmobilepay.com/docs/technical-updates/README.md).

> **Full site overview:** For every page in this documentation, read [https://developer.vippsmobilepay.com/llms.txt](https://developer.vippsmobilepay.com/llms.txt).